I often wonder if the business world all be it the electronic age, has forgotten the human aspect.
It seems that to speak to a human as opposed to a recorded voice is a novel concept these days. Still there are a few companies remaining that have that option, for those patient enough to navigate the barriers of numerical options and voice commands. Then once you've pressed and eloquently navigated your way to a human, the "service" is such that you begin to question your "good fortune" Is it I or has customer service joined the ranks of the extinct! I wonder why we have become so impersonal and cold in our society and hope this is not merely the beginning.
Deo Volente
January 11, 2010
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